Is this your staff?
Does this seem like what happens every day at work? Do all problems end up with leadership? Why? Why? Why? What's the problem the passengers see in the video? What's the problem you see in the video? What's the real problem? Developing a problem-solving culture enables your staff to understand the real problem and to think of creative ways never to get stuck again. |
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PDCA Introduction (MGH 2013) Problems come in all shapes, sizes and complexity. When staff doesn't have the basic skills to Problem-Solve, all problems explode and the Leader finds themselves overwhelmed with extinguishing brushfires. Building a true Problem-Solving culture requires incremental training starting with the basics. Have your team analyze the video to the right to determine "what's the REAL problem" we see here. Does this video or flow chart reflect the problem-solving skills of your team? If yes, it's time to develop your team.
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PDCA Everyday
This step-by-step tutorial guides your staff through the PDCA process of riding a bike. Based on the works of Shewhart and Deming, this simple but powerful process lays the foundation for developing an army of problem-solvers in your staff. Start small and stay small; ask your staff "what sucks about this process" and watch the thinking wheels turn. The PDCA process will help them find the best solutions to the tiny aging problems they face every day. Start small and stay small; don't try to solve world hunger or world peace; you're doomed from the start. |
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5why_template.ppt | |
File Size: | 22 kb |
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photo__15_.jpg | |
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fishbone_tool_kit.ppt | |
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Case Study Mighty Mouse | |
File Size: | 21 kb |
File Type: | doc |
problem_solving_guidelines | |
File Size: | 469 kb |
File Type: | pptx |
problem_solving_sheet | |
File Size: | 256 kb |
File Type: | ppt |
ccm_a3.ppt | |
File Size: | 224 kb |
File Type: | ppt |
five_s_training_module_rev_f.ppt | |
File Size: | 8314 kb |
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Terminology Handbook V1.0
Lean Management was based on the tools and techniques developed over 50 years by Toyota in Japan. Many of the terms used in Lean organizations retain their Japanese origins and words; some are not easily translated into English. Many organizations have replaced the Japanese terms with English terms, something we strongly advise you to do for ease of learning. These open-source handbooks are meant for reference only; take what you need and leave the rest behind. Modify as you see fit. Refer to the "Visual Control Legend" above for icon management. Please share your revisions with the VOE-Network community by sending them to: info@voenetwork.com |
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"Kanban" is an inventory-control system to control the supply chain. Developed at Toyota, kanban is used to "pull" material when needed to improve efficiency or to communicate status or next steps.
Based on the American supermarket model of replenishing only what is needed to fill a shelf when the critical "low point" is reached, Kanban is gauged by consumer demand, available resources or time it takes to reorder. Once staff understands how Kanban supports them, they will eagerly develop systems that will make materal replenishment seamless. |
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What would they do?
Sometimes assumptions are made and communication missed that may expose technicians to a hazardous chemical encounter. While your processes and equipment may differ, this video may stimulate discussion among staff members to a) identify the problem, b) map out the current state, c) identify root causes and d) brainstorm potential countermeasures toward developing standardized response procedures as a team. Make up your own scenario and share it with our members! |
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"How do you eat an elephant?
...one bite at a time." Tools can be intimidating and videos can only show so much. We want to help you succeed, it's as simple as that. Contact us and we will help to find the answer or will work to get you direct assistance from experienced practitioners. Sends us an email at: info@voenetwork.com |