Practice makes perfect...
Author Michael Balle gives us a an idea of the how preparing for the small daily crises can help with dealing with the large-scale crises like COVID-19.
Michael reminds us that
"Faced with any problem, our instinct is to correct, rework, or reschedule. What lean asks us to do is look at the smallest incidents and ask “why?” so that we can create recognizable repeated experiences and learn to do the task with less risk of a glitch, a breakage or an outage. In my wine-glass analogy (in the article), this would be realizing the wine glasses are stored in a really awkward place and tricky to grasp.
Read more here:
Have you ever walked into a disheveled space and thought to yourself "yikes; this place seems out of control" or "the staff seems confused" or "do they really know what they are doing?"
Those gut feelings of discomfort and uncertainty are often tell- tale signs that the quality of service may be far below your expectations. It can also signal that the organization is a petri dish for mistakes.
In this blog post, we discuss the signals that suggest that systems may be broken and the toll it takes on customers, staff and the animals in our care. Check out the blog post here and ask yourself "has this ever happened to me?" and "is this what our organization looks like?" or "What can we do about it?" Check out the story here:
The philosophy of Continuous Improvement is all about helping your staff to take baby steps toward improvement. Animal care organizations from around the world have discovered the power of Continuous Improvement. Contact us and we will help you with the baby email@example.com
"Continuous Improvement helps people help animals..."
Tools and concepts can be intimidating, and videos can only show so much. We want to help you get started on the right foot, and be as successful as possible!
Contact us and we will do our absolute best to assist in any way possible, and put you in direct contact with an experienced Continuous Improvement practitioner.
Sends us an email at: firstname.lastname@example.org