"Waste" is a fundamental concept that makes Continuous Improvement so attractive to organizations that wish to improve operations.
Once we understand the concepts of "Value Added" and "Non-Value Added" relative to our customer, we begin to understand that waste is the insidious zombie that sucks the life out of operational efficiency.
Understanding that every unintentional action, inaction, or extra step in a process that gets in the way of delivering Value to our customers must be considered waste and must be eliminated.
Ask yourself: "If the customer was aware of all the waste in a process, would they gladly pay for it?" "Would you pay for it if you knew about it?"
...If you wouldn't want to pay for it, then it is our responsibility to eliminate it for our customers...
8-Waste Visual Control (MGH 2016) This visual control (suitable for framing) references each of the 8 Wastes that plague our workdays. Review this before viewing the Toast Videos below.
8-Waste Crime Scene Worksheet (MGH 2014) This tool enables staff to identify any of the 8-Wastes when they see it.
This sheet is useful for Gemba Walks (or the Scene of the Crime) and should be used while viewing the "Toast videos" below.
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