HOW TO: Fishbone Diagram & 5 Whys for Root Cause Analysis
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(This is a companion module to the A3 Module)
Problem Solving is a team activity that requires a structured approach to harvesting causes and arriving at the best solutions.
Using the "5-Why" or "5-Why, 1 How" approach is the best way to gently introduce your staff to Root Cause Analysis. While this tool is elegant in its simplicity, your staff will soon discover that most problems have multiple causes, and the simple 5-Whys do not always work.
Enter: the Fishbone Diagram approach.
Fishbone Diagramming is fun. It is a root cause analysis technique that engages even your quietest, most thoughtful employees to participate in the Problem-Solving process.
Once you master this easy technique you can teach it to staff at any level and they can own a powerful and portable tool for stand-up interactive problem-solving sessions.
Problem Solving is a team activity that requires a structured approach to harvesting causes and arriving at the best solutions.
Using the "5-Why" or "5-Why, 1 How" approach is the best way to gently introduce your staff to Root Cause Analysis. While this tool is elegant in its simplicity, your staff will soon discover that most problems have multiple causes, and the simple 5-Whys do not always work.
Enter: the Fishbone Diagram approach.
Fishbone Diagramming is fun. It is a root cause analysis technique that engages even your quietest, most thoughtful employees to participate in the Problem-Solving process.
Once you master this easy technique you can teach it to staff at any level and they can own a powerful and portable tool for stand-up interactive problem-solving sessions.